SDS Complaints Policy and Submission Form

Your Voice Matters – Complaints Management & Form

We value all feedback, including complaints, as an essential part of maintaining our
commitment to quality, safety and continuous improvement. Our complaints process
is simple, transparent and designed to ensure concerns are addressed promptly and
respectfully. Every complaint is treated confidentially and with care, and we use the
insights gained to refine our services and enhance the experience of our patients
and their families.

Download our Complaints Management Policy, current as of 12/2025