Privacy Policy
Introduction
At Sleep Dentistry Services, we are committed to protecting the privacy and confidentiality of the personal information we collect. This Privacy Policy outlines how we handle your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is necessary for us to provide our services. The types of personal information we collect may include:
Name, address, and contact details
Date of birth
Medical history and health information
Payment details
Information about your dental procedure and any required anaesthesia
We collect this information directly from you, your referring dentist, or healthcare providers involved in your care. We may also collect information when you interact with our website, such as through online forms or email correspondence.
2. Use of Personal Information
We use your personal information to:
- Provide anaesthetic services
- Conduct pre-operative assessments
- Communicate with you about your appointments and treatment
- Process payments and manage Medicare claims
- Ensure compliance with legal and regulatory obligations
- Improve our services and manage our operations
- We will not use your personal information for any other purpose without your consent, unless required by law.
3. Disclosure of Personal Information
We may disclose your personal information to:
- Healthcare professionals involved in your care
- Medicare and other health insurance providers
- Third-party service providers who assist us in delivering our services (e.g., IT support, payment processors)
- Regulatory bodies and government agencies, as required by law
- We take reasonable steps to ensure that any third-party service providers are bound by confidentiality obligations and comply with privacy standards.
4. Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include:
- Secure storage of physical records
- Use of encryption and secure IT systems for electronic records
- Regular staff training on data privacy and security
- Two-factor authentication login
5. Access to and Correction of Personal Information
You have the right to access the personal information we hold about you and to request corrections if you believe the information is inaccurate, incomplete, or outdated. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to collect information about your usage and improve your online experience. This may include details such as your IP address, browser type, and pages visited. You can manage your cookie preferences through your browser settings.
We may also use third-party analytics services to track website usage and performance. These services do not identify individual users and only provide aggregated data.
7. Marketing Communications
With your consent, we may use your personal information to send you information about our services, promotions, or events.
You can opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
8. Overseas Disclosure
In some cases, we may need to disclose your personal information to overseas recipients, such as IT service providers located outside Australia. We will take reasonable steps to ensure that any overseas recipient complies with Australian privacy standards.
9. Complaints
If you have any concerns or complaints about how we handle your personal information, please contact us using the details below. We take privacy complaints seriously and will work to resolve any issues promptly in accordance with our internal procedures.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The most current version will be available on our website, and we encourage you to review it regularly.
Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Sleep Dentistry Services
Phone: 0480 641 626
Email: office@sleepdentistryservices.com.au
Address: PO Box 2181, Ivanhoe East, VIC 3079
By using our services or website, you agree to the terms of this Privacy Policy.